the client does not receive response SMS from us via viber

Please specify the description of the problem with links, examples and sequence of actions.

The second time in a row came SMS from 2 different people. We can not answer, since any saving (sending a message to him) does not lead to saving, sending. On the second, we managed to keep contact and pull up the project, but they could not get in touch. [file]3734[/file]

Please indicate as I ask you initially - with links. For according to your screenshot, I still do not understand who and in what process is trying to send a message - and I need this to analyze the problem.

Sorry. I hope that a link to the client card, where events are visible, will be enough. Of these, the last SMS from him. We only have calls. https://felizata.org.ua/admin/shop/users/71756/event/ When the SMS entered the viber, the contact name was visible. In the second case, too, the client wrote, but we were unable to answer. https://felizata.org.ua/admin/shop/users/71702/event/

[quote] Podosinnikova Irina Anatolyevna wrote: I hope that a link to the client card, where events are visible, will be enough. [/quote] Are you trying to send a message from events? If you are trying to send from the process - in fact, I ask for a link to this process

[quote] Podosinnikova Irina Anatolyevna wrote: https://felizata.org.ua/cc/?dashboardView=cc. There you can see these 2 last processes. [/quote] they are visible from under the account of your employee, not mine or specify under whom they can be seen - I'll look from under it [quote] Podosinnikova Irina Anatolyevna wrote: Unfortunately, a separate link is not formed for one separate process. No. 911902) [/quote] as far as I know, you can go to the process from the notification center and then provide a link [quote] Podosinnikova Irina Anatolyevna wrote: These 2 processes are the last ones (#910550 and message #911902) [/quote] I do not observe processes with the specified identifiers in your system

who is on the cloud, please support the revision https://crm-onebox.com/en/support/price-platforms-and-marketplaces/7235-otpravit-soobshchenie-v-chat-zakaza-na-rozetke/