Integration with Life SMS
2021-01-28 15:25:35
Good afternoon, we have processes at the stages of which SMS mailings are sent
Integration is configured with life https://crm.ohholding.com.ua/admin/shop/integrations/sms-SMSLife/control/
But now managers are dealing with the fact that SMS comes an hour after the transition to the stage, or they don’t come at all
Examples
1. https://crm.ohholding.com.ua/admin/customorder/koll-tsentr/321700/edit/ there is an SMS in the task, but the manager did not actually receive
2. Application #321192 received at 13:26 https://crm.ohholding.com.ua/cc/?dashboardView=cc
and the SMS came at 14:57 here is the screen
3. Application #321723 Call Center came at 11.40, SMS to the phone at 12.16 ( )
For the test, I went to the service itself https://login.omnicell.ua/campaigns with which we have configured integration,
sent a message to myself at 15:09 https://prnt.sc/xrcz2l
at 15.10 sms was already on my phone (http://joxi.ru/DrlYbYoIyR8Mdm)
Original question is available on version: ru
Integration is configured with life https://crm.ohholding.com.ua/admin/shop/integrations/sms-SMSLife/control/
But now managers are dealing with the fact that SMS comes an hour after the transition to the stage, or they don’t come at all
Examples
1. https://crm.ohholding.com.ua/admin/customorder/koll-tsentr/321700/edit/ there is an SMS in the task, but the manager did not actually receive
2. Application #321192 received at 13:26 https://crm.ohholding.com.ua/cc/?dashboardView=cc
and the SMS came at 14:57 here is the screen
3. Application #321723 Call Center came at 11.40, SMS to the phone at 12.16 ( )
For the test, I went to the service itself https://login.omnicell.ua/campaigns with which we have configured integration,
sent a message to myself at 15:09 https://prnt.sc/xrcz2l
at 15.10 sms was already on my phone (http://joxi.ru/DrlYbYoIyR8Mdm)
Answers:
Hello.
SMS are sent according to the minute cron, that is, you sent an SMS, it queues up when the minute cron starts - the SMS goes to the service.
So, your problem is that the minute cron is very busy, it is running 33,361.04 s https://prnt.sc/xrfdjp
It's about 10 o'clock, this is his last work.
What does it mean - until the cron is fully completed, it will not perform the following actions.
You need to decide something with loading, distribute the work of actions
SMS are sent according to the minute cron, that is, you sent an SMS, it queues up when the minute cron starts - the SMS goes to the service.
So, your problem is that the minute cron is very busy, it is running 33,361.04 s https://prnt.sc/xrfdjp
It's about 10 o'clock, this is his last work.
What does it mean - until the cron is fully completed, it will not perform the following actions.
You need to decide something with loading, distribute the work of actions
28.01.2021, 16:06
Original comment available on version: ru
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