WhatsApp integration
We set up the integration, messages from Onebox are sent, but if the client writes to WhatsApp for a valid order, messages are not loaded in CRM.
how to make incoming messages in whatsapp loaded into processes?
https://crm.infosaver.ru/admin/shop/integrations/whatsapp-integrations/control/
Original question is available on version: ru
how to make incoming messages in whatsapp loaded into processes?
https://crm.infosaver.ru/admin/shop/integrations/whatsapp-integrations/control/
Answers:
https://crm.infosaver.ru/admin/logs/showall/ajax/?file=chatapi-whatsapp-push-202...
whatsapp is apparently not configured to push messages to us
only information about the chat update is received, but not incoming messages
whatsapp is apparently not configured to push messages to us
only information about the chat update is received, but not incoming messages
15.01.2021, 18:36
Original comment available on version: ru
There are notifications in WhatsApp, but they are not loaded into the CRM system and are not visible.
Are you talking about the WhatsApp application or chat api com?
Are you talking about the WhatsApp application or chat api com?
19.01.2021, 11:39
Original comment available on version: ru
and in vatsap there are no settings related to integration into CRM.
19.01.2021, 11:46
Original comment available on version: ru
Danilov Sergey Sergeevich
Client wrote:
Are you talking about the WhatsApp application or chat api com?
Well, you are setting up Chat-Api
Danilov Sergey Sergeevich wrote:
and in vatsap there are no settings related to integration into CRM.
At the time of the implementation of the integration, it seems like they were.
I will analyze the moment and give an answer.
19.01.2021, 16:37
Original comment available on version: ru
I am waiting. and chat api enabled all possible notifications
20.01.2021, 12:00
Original comment available on version: ru
I was told that at the time of implementation, the data was specified in the Webhook address settings (see attachments) and that messages were sent.
I recommend that you clarify this issue with Chat API support - perhaps something has changed and you need to enable something additionally on their side - it's strange that changes in the chat come, but messages don't.
I recommend that you clarify this issue with Chat API support - perhaps something has changed and you need to enable something additionally on their side - it's strange that changes in the chat come, but messages don't.
20.01.2021, 13:29
Original comment available on version: ru
We wrote to the chat api support, and there they answer that everything is set up and working correctly. How to make sure that the CRM system itself reflects the correspondence with the client?
21.01.2021, 11:58
Original comment available on version: ru
now I see this message in the logs https://crm.infosaver.ru/admin/logs/showall/ajax/?file=chatapi-whatsapp-push-202...
in events the same https://crm.infosaver.ru/admin/shop/report/event/?evtype=whatsapp&direction=... &durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
but in fact, the event is listed as from the client - to the client, that is, without direction
make a chat contact as an employee - then it will be defined as incoming and everything should work
in events the same https://crm.infosaver.ru/admin/shop/report/event/?evtype=whatsapp&direction=... &durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
but in fact, the event is listed as from the client - to the client, that is, without direction
make a chat contact as an employee - then it will be defined as incoming and everything should work
21.01.2021, 15:58
Original comment available on version: ru
Good afternoon, how contact the company did. test incoming and outgoing messages were sent today, but they are still not in the CRM.
22.01.2021, 12:52
Original comment available on version: ru
When sending a test message from the chat api to your number, this event immediately got into the CRM, and if you send it from your phone to the WhatsApp number, or from the version on the computer to your phone, the events are not loaded into the CRM.
22.01.2021, 15:43
Original comment available on version: ru
https://crm.infosaver.ru/admin/shop/report/event/?evtype=&direction=&sou... &filtercontactid%5B%5D=299035&page=&mailbox= and message directions to CRM are not correct, when sending a message from the chat api itself to the test number, it is reflected in CRM as incoming
22.01.2021, 15:47
Original comment available on version: ru
Danilov Sergey Sergeevich wrote:
Good afternoon, how contact the company did. test incoming and outgoing messages were sent today, but they are still not in the CRM.
Let's give an example of a message, we'll see if they came in the logs.
Danilov Sergey Sergeevich wrote:
When sending a test message from the chat api to your number, this event immediately got into the CRM, and if you send it from your phone to the WhatsApp number, or from the version on the computer to your phone, the events are not loaded into the CRM.
Here, if your message is not in the logs (let's check) - you need to ask a question in Chat api
Danilov Sergey Sergeevich wrote:
https://crm.infosaver.ru/admin/shop/report/event/?evtype=&direction=&sou... incoming
give a link to 1 example of an event that you think has the wrong direction
25.01.2021, 14:35
Original comment available on version: ru
Letters from Sidorova and Panfilova with the wrong direction of events. These messages were sent from the chat api to these recipients. https://crm.infosaver.ru/admin/shop/report/event/?evtype=whatsapp&direction=... &filtercontactid%5B%5D=&page=&mailbox=
26.01.2021, 08:37
Original comment available on version: ru
Tyndyk Maxim Vadimovich wrote:
give a link to 1 example of an event that you think has the wrong direction
I do not see a link to ONE event, on which we analyze the problem.
27.01.2021, 17:17
Original comment available on version: ru
https://crm.infosaver.ru/admin/issue/addmail/?eventid=3169742 link to event with wrong direction
28.01.2021, 18:48
Original comment available on version: ru
Danilov Sergey Sergeevich wrote:
https://crm.infosaver.ru/admin/issue/addmail/?eventid=3169742 link to event with wrong direction
Here is the data for this event.
[2021-01-22 15:39:34]
host: crm.infosaver.ru
URL: /whatsapp/push/
contentID: whatsapp-push
point: /shop.starter.php
data: {"messages":[{"id":"true_79606109074@c.us_3EB0E8358D0BCD671036","body":"WhatsApp API is working","fromMe":true,"self":1,"isForwarded":0," author":"79307913023@c.us","time":1611322771,"chatId":"79606109074@c.us","messageNumber":221,"type":"chat","senderName":"Infosaver ( electronic by","caption":null,"quotedMsgBody":null,"quotedMsgId":null,"quotedMsgType":null,"chatName":"+7 960 610-90-74"}],"instanceId":" 210996"}
"fromMe":true indicates that this is an outgoing message - in this case, the message is considered to have gone from chatId to author
if this does not already correspond to the Chat API, it needs to be finalized for the new logic
02.02.2021, 14:39
Original comment available on version: ru
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