Stopped importing payments
https://farys.crm-onebox.com/
Hello. For 3-4 days, payments from Privat24 have ceased to be imported. Everything worked before. Recreated the merchant, nothing helps. What is the reason?
Original question is available on version: ru
Hello. For 3-4 days, payments from Privat24 have ceased to be imported. Everything worked before. Recreated the merchant, nothing helps. What is the reason?
Answers:
Good afternoon.
Perhaps because on 10/15/2021 your box changed its IP address.
Perhaps because on 10/15/2021 your box changed its IP address.
18.10.2021, 15:36
Original comment available on version: ru
Maybe not on the one, the IP was changed,
The logs say that the IP is not suitable: invalid ip: 135.181.149.40
The logs say that the IP is not suitable: invalid ip: 135.181.149.40
18.10.2021, 22:41
Original comment available on version: ru
Well, this IP is. 135.181.149.40 - I check on the domain and this one pops up. Which one is correct then?
18.10.2021, 22:47
Original comment available on version: ru
Good afternoon.
I don't know where you changed the IP. But the answer from the private is exactly that.
[2021-10-19 10:46:05]
[message] => invalid ip:135.181.149.40
Install the API app https://crm-onebox.com/en/app/app-api/
This application allows you to view system logs. In the log with the name privat-2021-MM-DD.log you can see the responses from the private.
I don't know where you changed the IP. But the answer from the private is exactly that.
[2021-10-19 10:46:05]
[message] => invalid ip:135.181.149.40
Install the API app https://crm-onebox.com/en/app/app-api/
This application allows you to view system logs. In the log with the name privat-2021-MM-DD.log you can see the responses from the private.
19.10.2021, 10:48
Original comment available on version: ru
I set the IP in the private merchant settings for individuals. I see it in the log, but that doesn't make it any easier. How to enter an IP address in Private?
19.10.2021, 22:33
Original comment available on version: ru
Good afternoon.
To learn how to set up permissions in Privat, contact the Privat TP.
As far as I remember, in Private this is the Business -> Merchant setting and there you don’t need to specify anything other than IP and cards.
To learn how to set up permissions in Privat, contact the Privat TP.
As far as I remember, in Private this is the Business -> Merchant setting and there you don’t need to specify anything other than IP and cards.
20.10.2021, 11:01
Original comment available on version: ru
BEFORE this everything worked. Everything is set up correctly. I threw the screen. If the problem is in the IP, which one should be specified?
20.10.2021, 14:45
Original comment available on version: ru
Server IP: 135.181.149.40
The answer is given by Privat.
There is no point in asking questions why Privat does not accept requests from the server with the given IP.
I repeat, with this question, contact the Privat TP.
When everything is set up correctly, everything works.
The answer is given by Privat.
There is no point in asking questions why Privat does not accept requests from the server with the given IP.
I repeat, with this question, contact the Privat TP.
When everything is set up correctly, everything works.
20.10.2021, 17:33
Original comment available on version: ru
Private support said that everything is OK and working properly. If there is a problem, then only in the IP from which the request is made. What IP to indicate? https://2ip.ru says 135.181.149.40.
There is a problem and it needs to be solved somehow.
There is a problem and it needs to be solved somehow.
21.10.2021, 12:03
Original comment available on version: ru
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