Sending SMS at the stage of the business process

Perhaps mailing templates are listed here https://nautilus.crm-onebox.com/admin/mailing/template/ ? If not, specify in more detail on the basis of what happens and at what point (for example, provide a link to the process). Maybe when you didn’t have funds on your Turbosms account - a queue gathered there and is now leaving? In general, without any specifics about what and how it was configured, we are unlikely to be able to help you ..

Hello. Give a link to the process and the event that left it, I'll show you why the SMS was sent

https://nautilus.crm-onebox.com/admin/customorder/lead/453/edit/ and what does the link to the event mean, I did not understand

Perhaps the event is this https://nautilus.crm-onebox.com/admin/customorder/lead/453/event/?evtype=sms&direction=&sourceid=&status=&showhidden=1&datefrom=&dateto=2021-04-02+23%3A59&from=&to=&channel =&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=

https://nautilus.crm-onebox.com/admin/shop/workflowstatus/94/action/new/ At the initial stage, you have the "Send notification via sms" action, where you can change the SMS text to be sent. Perhaps there are still at other stages, but you can find them yourself by clicking through all the actions

No, that's just the point, that there are no actions. https://nautilus.crm-onebox.com/admin/shop/workflowstatus/100/action/new/

Dear technical support. Do you exist to say "you're a fool" and write off the question? Or at least slightly sent the client in the right direction? I repeat. You did the setup for us and we paid you for it according to the tariffs. From our side, SMS templates and a mailing plan by Stages were provided. At each stage, an SMS with a unique text is sent. Please provide me with information about where our SMS templates are stored in the onebox system and what setting is responsible for sending. I repeat In the example I have given, there are NO settings for the SMS received today. And in the events the sending of this SMS is not displayed.

If you delve a little, you will see that the SMS text indicated in the attached screenshot from turbosms (the phone is visible there) does not match the SMS text indicated at the Starting stage.

[quote] I wrote: Dear technical support. Do you exist to say "you're a fool" and write off the question? Or at least slightly sent the client in the right direction? [/quote] Dear client, if you take a look - you write an appeal on the forum, where any user can respond to your appeal. You are directed to the "right direction" - this is to understand the settings of your PSU - after all, we did not specifically configure it. [quote] I wrote: I repeat. You did the setup for us and we paid you for it according to the tariffs. From our side, SMS templates and a mailing plan by Stages were provided. At each stage, an SMS with a unique text is sent. Please provide me with information about where our SMS templates are stored in the onebox system and what setting is responsible for sending. [/quote] I previously pointed out to you that the template is probably stored here https://nautilus.crm-onebox.com/admin/mailing/template/ Judging by the events - sending took place from the stage https://nautilus.crm-onebox.com/admin/shop/workflowstatus/94/action/new/ - changes were made to the stage settings. To solve the situation "who configured what and where" - I recommend that you contact the manager / integrator who was involved in this configuration directly.