Launched a task from a pop-up window of a call to KyivStar
2021-02-17 16:45:50
We called from a phone that was not in the database
Created this task from a popup window
box2.technosite.com.ua/admin/customorder/lead/855/edit/
but there is no client in the task
although in the window we indicated the name of the client
here is the call related event,
from the pop-up window
we created a task
I need an answer from the developer
because the solution that was found with the help of a colleague,
very much like a crutch that can fly off
with any significant changes on the OneBox side
and the solution is
in this setting admin/shop/settings/translate_internetmagazin/
check the box "Automatically create a contact when creating a process from an unknown call window".
Original question is available on version: ru
Вячеслав Легеза
Created this task from a popup window
box2.technosite.com.ua/admin/customorder/lead/855/edit/
but there is no client in the task
although in the window we indicated the name of the client
here is the call related event,
from the pop-up window
we created a task
I need an answer from the developer
because the solution that was found with the help of a colleague,
very much like a crutch that can fly off
with any significant changes on the OneBox side
and the solution is
in this setting admin/shop/settings/translate_internetmagazin/
check the box "Automatically create a contact when creating a process from an unknown call window".
Answers:
Legeza Vyacheslav Valerianovich wrote:
although in the window we indicated the name of the client
Most likely, you filled out the contact, but did not click save?
Legeza Vyacheslav Valerianovich wrote:
I need an answer from the developer
because the solution that was found with the help of a colleague,
very much like a crutch that can fly off
with any significant changes on the OneBox side
and the solution is
in this setting admin/shop/settings/translate_internetmagazin/
check the box "Automatically create a contact when creating a process from an unknown call window".
I can offer you nothing less "crutch" and I can not.
18.02.2021, 17:00
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Legeza Vyacheslav Valerianovich wrote:
although in the window we indicated the name of the client
Most likely, you filled out the contact, but did not click save?
Legeza Vyacheslav Valerianovich wrote:
I need an answer from the developer
because the solution that was found with the help of a colleague,
very much like a crutch that can fly off
with any significant changes on the OneBox side
and the solution is
in this setting admin/shop/settings/translate_internetmagazin/
check the box "Automatically create a contact when creating a process from an unknown call window".
I can offer you nothing less "crutch" and I can not.
1. Clicked on the Save button
2. Just repeat to make it work the same way as when
launching a task on a call from a known contact.
In this case, the task client will be recorded.
18.02.2021, 17:05
Вячеслав Легеза
Original comment available on version: ru
Legeza Vyacheslav Valerianovich wrote:
2. Just repeat to make it work the same way as when
launching a task on a call from a known contact.
In this case, the task client will be recorded.
If you save the contact, you will have a window that looks like a known contact.
If not, make a video of what you are doing - it will be clearer what is happening and what is wrong.
19.02.2021, 17:17
Original comment available on version: ru
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