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Incorrect process total

Hello!
There is a process Order goods https://bxx.as-service.com.ua/admin/shop/workflow/30/constructor/ at the stage "Order to the supplier TEST" the sub-process "Order to the supplier TEST" is created https://bxx.as- service.com.ua/admin/shop/workflow/29/constructor/
After switching to the "Goods arrived" stage (the "Switch status for related products" action is configured in it), the transition is carried out, but the amount in the "Paid" line changes from 2,900 (correct amount) to 800 (incorrect).
I made the settings according to the recommendations in this post https://crm-onebox.com/ru/support/orders/6244-itogovaya-chast-protsessa/ , Boxing began to count correctly, but yesterday it again began to count incorrectly. Already tried to activate the action "Ignore payments of subprocesses" in all options, no result. How to fix it?
Can be tested on a test client https://bxx.as-service.com.ua/admin/shop/users/828/
Thanks in adv
Original question is available on version: ru

Answers:

It would be nice if you could provide a link to the problematic process.
And perhaps the indicated action was not put at the stage at which the process is now?
01.02.2021, 14:46
Original comment available on version: ru

I provided you a link to the processes in the first post :)
01.02.2021, 17:17
Original comment available on version: ru


Oleg Tarasenko wrote:
I provided you a link to the processes in the first post :)

You provided links to the BP constructor and contact, but not to the process, the final block of which is shown in the screenshot.
02.02.2021, 13:23
Original comment available on version: ru

Process "Ordering goods": https://bxx.as-service.com.ua/admin/customorder/order/2597/edit/
Subprocess "Order to supplier" https://bxx.as-service.com.ua/admin/customorder/order/2597/edit/
The total amount changes after going to the "Goods arrived" stage of the "Order to supplier" subprocess https://bxx.as-service.com.ua/admin/customorder/order/2597/edit/
02.02.2021, 14:04
Original comment available on version: ru


Oleg Tarasenko wrote:
Already tried to activate the action "Ignore payments of subprocesses" in all options, no result.

The process is at the stage https://bxx.as-service.com.ua/admin/shop/workflowstatus/220/action/new/ and there is no specified action on it.
If you add it, then at this stage it will count 2900 in "Paid", that is, as needed.
02.02.2021, 14:12
Original comment available on version: ru

In a strange way, everything works. The process https://bxx.as-service.com.ua/admin/customorder/order/2623/edit/ cannot be switched manually. The subprocess "Order to the supplier TEST" has been created https://bxx.as-service.com.ua/admin/customorder/order/2624/edit/ when switching to the statuses "Paid" and "On the way", the amount is displayed incorrectly (the presence or the absence of the action "Ignore payments of subprocesses" does not affect the result in any way). When you go to the stages "Goods arrived" and "Deal completed" - the final part is correct.
I have left these processes in their respective statuses so you can make sure:
"Order to supplier TEST" https://bxx.as-service.com.ua/admin/customorder/order/2624/edit/ , go through the steps Paid, On the way, Goods arrived, Transaction Completed, see the final part of the process in parallel "Ordering goods TEST" https://bxx.as-service.com.ua/admin/customorder/order/2623/edit/
Although in the end (after passing through all the statuses) the final part is correct - I can't understand the logic by which the amount in the "Paid" line changes...
02.02.2021, 18:10
Original comment available on version: ru


Tarasenko Oleg
Client wrote:
I have left these processes in their respective statuses so you can make sure:
"Order to supplier TEST" https://bxx.as-service.com.ua/admin/customorder/order/2624/edit/ , go through the steps Paid, On the way, Goods arrived, Transaction Completed, see the final part of the process in parallel "Ordering goods TEST" https://bxx.as-service.com.ua/admin/customorder/order/2623/edit/

I switched to "Paid" - added outgoing payment for 2100.
But since the customer's order in the current status "Order to the supplier" https://bxx.as-service.com.ua/admin/shop/workflowstatus/251/action/new/ no action has been added to ignore subprocess payments on this status - and takes it into account. Add - will not be taken into account. You do not need to consider at all stages - add an action at all.
02.02.2021, 19:42
Original comment available on version: ru

Thank you! Now everything is correct.
I just didn't understand it: "You don't need to take into account at all stages - add an action at all."
02.02.2021, 19:59
Original comment available on version: ru

There was one more question (perhaps it should be moved to another post):
In the client's account after the payment is made, two Balance lines (screen) are displayed. The top is wrong, the bottom is correct. What do these values depend on? Something is not configured in the business process?
02.02.2021, 23:21
Original comment available on version: ru


Oleg Tarasenko wrote:
There was one more question (perhaps it should be moved to another post):

desirable

Oleg Tarasenko wrote:
In the client's account after the payment is made, two Balance lines (screen) are displayed. The top is wrong, the bottom is correct. What do these values depend on? Something is not configured in the business process?

probably these are different balances - the balance of the client and the balance of the process
03.02.2021, 11:54
Original comment available on version: ru

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