Problems with missed calls from Ringostat
2023-01-30 10:44:40
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Project: yesenergy,1b,app
They made a call to check the creation of tasks for missed calls.
Call event recorded, screen 1267.
The Create a process based on a missed call minute action is configured here:
app/automation/minute/edit/
Here app/workflowtype-00-call-center-marketing/
a task should have been created, since the phone was not picked up, here:
screen 1268 and 1269
What settings should be made to record missed calls?
Before that, there was another problem that tasks with missed calls were created without the Customer's phone, instead the Customer added the phone number 102 of Ringostat's internal subscriber
An example of such a problem
yesenergy,1b,app/878/
Original question is available on version: ua
Вячеслав Легеза
They made a call to check the creation of tasks for missed calls.
Call event recorded, screen 1267.
The Create a process based on a missed call minute action is configured here:
app/automation/minute/edit/
Here app/workflowtype-00-call-center-marketing/
a task should have been created, since the phone was not picked up, here:
screen 1268 and 1269
What settings should be made to record missed calls?
Before that, there was another problem that tasks with missed calls were created without the Customer's phone, instead the Customer added the phone number 102 of Ringostat's internal subscriber
An example of such a problem
yesenergy,1b,app/878/
Answers:
action works for statuses
NOANSWER
NO ANSWER
CANCEL
BUSY
CHANUNAVAIL
CONGESTION
CALLFAILED
you do not have such statuses in events
NOANSWER
NO ANSWER
CANCEL
BUSY
CHANUNAVAIL
CONGESTION
CALLFAILED
you do not have such statuses in events
30.01.2023, 22:05
Original comment available on version: ua
There is not enough phone number that will be checked and automated for parsing ringostat events
31.01.2023, 14:37
Original comment available on version: ru
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Yudin Vitaly wrote:
There is not enough phone number that will be checked and automated for parsing ringostat events
Dyakuyu, it helped
31.01.2023, 15:27
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Original comment available on version: ru
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Ustimenko Igor
VANBOX CORP wrote:
NOANSWER
NO ANSWER
CANCEL
BUSY
CHANUNAVAIL
CONGESTION
CALLFAILED
That is, the problem is that Ringostat does not give such statuses?
The problem is that there are missed calls, but tasks may not be created for them.
I will pass this information on to telephony technical support so that they can look into it further.
31.01.2023, 18:11
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Original comment available on version: ua
I will give them my telegram, if they write me a list of questions and there will be prompt answers from their side, then I am ready to redo the integration
09.03.2023, 22:10
Original comment available on version: ua
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Ustimenko Igor
OneBox production wrote:
I will give them my telegram, if they write me a list of questions and there will be prompt answers from their side, then I am ready to redo the integration
OK
I will pass on the information
09.03.2023, 22:29
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Original comment available on version: ua
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